Choosing the right headset affects the quality of my customer conversations and overall comfort and productivity. With so many options available on the market, selecting the best call center headset can be a daunting task.
In this article, I will discuss the top 5 factors to consider when choosing the best call center headset that meets your needs.
Importance of Choosing the Right Call Center Headset
The call center headset you choose is vital in providing exceptional customer service. It directly impacts the clarity and quality of your voice during conversations. A poor-quality headset can result in distorted sound, making it difficult for customers to understand you.
On the other hand, a high-quality headset ensures crystal-clear audio, allowing you to communicate effectively with customers.
In addition to audio quality, comfort is another crucial factor. Call center professionals spend long hours wearing headsets, and an uncomfortable headset can lead to fatigue, neck strain, and even headaches.
Factors to Consider When Selecting the best call center headset
Wireless vs. Wired best call center headset
| Factors to Consider | Wireless Headsets | Wired Headsets |
| Freedom of Movement | Allows freedom to move around | Tethered to the desk |
| Multitasking | Enables multitasking during calls | Limited mobility |
| Battery Concerns | Requires regular charging | No battery concerns |
| Connection Reliability | Wireless connections may experience interference | Consistent connection |
| Workspace Suitability | Suited for dynamic or larger workspaces | Well-suited for static desk setups |
| Convenience | Convenience of no wires | No need for regular charging |
| Cost | Typically more expensive | Generally more affordable |
Your choice between wireless and wired call center headsets should depend on your specific work environment, mobility needs, and personal preferences. Each type has its own set of advantages and considerations.
Here are some of the best wireless call center headsets:
Jabra Evolve2 85: These headphones offer excellent sound quality and noise cancellation, making them ideal for noisy call center environments. They are also comfortable to wear, even for long periods. They have a long battery life of up to 36 hours.
Logitech H820e: These headphones are a good option for those seeking a more affordable pair of wireless headphones for call center use. They offer good sound quality and noise isolation and are comfortable to wear. They have a battery life of up to 16 hours.
Plantronics Blackwire 3355: These headphones offer good sound quality and comfort, making them a good option for call center use. They are not as good at noise isolation as other headphones on this list, but they are still a good option for most people. They have a battery life of up to 12 hours.
Sennheiser SC 660 USB: These headphones offer excellent sound quality and a comfortable fit, making them a good option for call center use. They are not wireless, but they have a long cable allowing you to move around freely. They have a battery life of up to 300 hours.
EPOS Sennheiser GSP 370: These headphones offer excellent sound quality and noise cancellation, making them a good option for noisy call center environments. They are also comfortable to wear, even for long periods. They have a battery life of up to 30 hours.
Noise-Canceling Technology in Call Center Headsets
Working in a call center often means dealing with a noisy environment. This is where noise-cancelling technology in headsets becomes crucial. Noise-cancelling headsets use advanced algorithms to filter background noise, ensuring your voice remains clear and audible to the customer.
This feature is significant when working in an open office or a busy call center environment. Look for headsets with active noise-cancelling technology to minimize distractions and improve call quality.
Microphone Quality and Clarity in the best call center headset
The microphone quality and clarity are essential when selecting a call center headset. A good microphone ensures that your voice is transmitted clearly to the customer, eliminating the need for repeating or raising your voice.
Look for headsets with noise-cancelling microphones that filter out background noise and focus on your voice. Additionally, adjustable microphones allow you to position the mic perfectly for optimal sound quality.
Here are some of the Top headphones for call centres:
Jabra Evolve 75: These headphones offer excellent sound quality and noise cancellation, making them ideal for noisy call centre environments. They are also comfortable to wear, even for long periods.
Logitech H390: These headphones are a good option for those looking for a more affordable pair for call center use. They offer good sound quality and noise isolation and are comfortable to wear.
Philips SHP9500: These open-back headphones offer a spacious soundstage and good imaging, making them ideal for call center use where you need to hear the caller. They are not as good at noise isolation as closed-back headphones, but they are more comfortable to wear for long periods.
Audio-Technica ATH-M50x: These headphones offer excellent sound quality and build quality, making them a good investment for call center use. They are not as comfortable to wear as other headphones on this list, but they are still a good option for people looking for the best possible sound quality.
HyperX Cloud Alpha: These headphones offer good sound quality and comfort, making them a good option for call center use. They are not as good at noise isolation as other headphones on this list, but they are still a good option for most people.
Comfort and Durability in Call Center Headsets
Comfort and durability are crucial for a call center headset that will be worn for extended periods. Look for headsets with adjustable headbands and cushioned ear cups to ensure a comfortable fit. Lightweight headsets are also preferable to reduce strain on the neck and head.
Durability is equally important, as a headset that breaks easily will disrupt your workflow and require frequent replacements. Opt for headsets made from high-quality materials and sturdy construction to ensure longevity.
Bluetooth Connectivity Options for Call Center Headsets
If you need the flexibility to connect your headset to multiple devices, consider a call center headset with Bluetooth connectivity. Bluetooth headsets allow you to seamlessly switch between calls on your computer, smartphone, or other devices.
This feature enables you to handle calls from different sources without the hassle of changing headsets. Bluetooth headsets also eliminate the need for tangled wires and provide a clutter-free workspace.
Best Call Center Headsets on the Market
Now that we have discussed the critical factors when selecting a call center headset let’s explore some of the best available options. Call center professionals have rated These headsets highly and offer excellent audio quality, comfort, and durability.
Plantronics Voyager Focus UC – This wireless headset provides outstanding sound quality, active noise-cancelling technology, and a comfortable over-the-ear design. It also offers seamless connectivity with various devices through Bluetooth.
Jabra Evolve 75 – The Jabra Evolve 75 is known for its exceptional noise-canceling capabilities, excellent microphone quality, and comfortable fit. It is a wireless headset with a long battery life, making it ideal for long hours of use.
Sennheiser Presence UC – Sennheiser is renowned for its audio expertise and lives up to its reputation. This wireless headset offers superb call quality, noise reduction, and a compact design for easy portability.
Logitech H570e – The Logitech H570e is a wired headset with excellent audio clarity and comfort. It is a cost-effective option without compromising quality, making it a popular choice among call center professionals.
Jabra Biz 2400 II – The Jabra Biz 2400 II is a wired headset designed for durability and superior sound quality. It features a noise-canceling microphone, a lightweight design, and a reinforced headband for long-lasting performance.
Conclusion
Choosing the best call center headset is a critical decision that impacts your work performance and customer interactions. You can find a headset that meets your needs by considering factors such as wireless vs wired options, noise-canceling technology, microphone quality, comfort, and Bluetooth connectivity.
Additionally, exploring the best call center headsets on the market and reading customer reviews will further assist you in making an informed decision. Invest in a high-quality call center headset and enjoy enhanced audio quality, comfort, and productivity in your daily work.
